Why was my order cancelled?

We’ll always send you an email to let you know why your order has been partially or fully cancelled. Most of the time it’s one of these reasons:

1. Your items were out of stock at the time of shipping: If this is the case, we’ll take care of your refund straight away and it will be issued on the same payment method.

1. Something went wrong while verifying your payment and/or shipping details:

Try to check your details in your account information. If the details are correct it’s easiest to contact your bank to see if they can help you find out more about the check out issue.

If the issue lies in the shipping, please check your address details and make sure the address is based in the same country as the website you’ve ordered from.