how do i return my order?

If you are not satisfied with your purchase, you can return to us any product.

To return any item, you can use the pre-paid and pre-filled return label and return an item for free within 14 days from the day you received the order. Then, proceed to return the package in its original packaging.

Please note that all returned items should be sent in their original packaging, in perfect condition, unused, sealed and accompanied by all the accessories and documents provided with them at the time of delivery.

Any personalized, revised or altered product, or any product retuned in a damaged, used, unsealed, incomplete or sailed condition, may not be refunded. If your return does not comply with previous terms and conditions, Jean Paul Gaultier will be unable to reimburse for the cost of the products.